Quality control


Alder products are made using ethically sourced cowhide. To ensure a superb look, hand feel and softness, no alteration to the surface of the hide is made. There is no grain surface treatment. The skin has a natural full grain drum dyed aniline finish, where the grain has little protection. While great care is taken to use only the best cuts of leather for our products, each skin is unique and there may be variation of effect within the side. Minor imperfections may, at times, be visible on the skin, but all add to the beauty and uniqueness of the product. All items are stringently quality checked before leaving the workshop and are thoroughly checked again before leaving Alder.




Shipping


Alder laptop bags and sleeves will arrive inside custom made cotton dustbags. These will then be placed inside a box for storage and added protection when posting. Parcels will be sent via Royal Mail Speical Delivery within 1-2 business days of us receiving the order. Alder card wallets will be sent by Royal Mail, 1st class Signed For. The card wallets will be placed inside a custom made box. If your order is urgent, please let us know and we will get it to you by the fastest route possible* *Please be aware that there will be an additional charge for this service depending on the method of delivery




Returns policy


If you would like to exchange an item, or if you are in any way unsatisfied with your order, please return it to the address below. Please email me stating the reason and I will help you with the return.

Returned items should be in their original packing, in their unused, original condition and sent back within 14 days of receipt. I would always recommend using recorded delivery service as proof of delivery. Proof of posting is not proof of delivery and all goods remain the responsibility of the customer until they are returned and received. A refund or exchange for the amount of your order will be given to you, minus the original shipping fees.




Privacy Policy


Your personal information will only be used for the purpose of completing your order. We will never share your personal data with anyone. We respect your privacy. If you have signed up, we will send you the occasional email to tell you about new products or services. You can opt out of receiving these emails at any time by sending us an email.




Product care


The shell of Alder products is cowhide. To ensure a superb look, hand feel and softness, no alteration to the surface of the hide is made. There is no grain surface treatment. The skin has a natural full grain drum dyed aniline finish, where the grain has little protection. We would only recommend using a specialist dry cleaner to clean the leather. When the product is not in use, we recommend storing it in it's dust bag inside the storage box that it arrives in. The lining of the Alder laptop bags and sleeves is 100% polyester. The lining can be wiped with a damp cloth or sent to a specialist dry cleaners.




Social responsibility


Alder products are made using ethically sourced leather. The skins are the by-product of the meat industry. Leather wastage is kept to an absolute minimum by using the off cuts to make the smaller Alder offerings like the keyrings and beautiful card wallets. All hardware is made in the UK and fabrics and linings sourced from the UK.





ALDER COPYRIGHT 2019
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